Announcements

ROAM system announcement: Implementation of One-Time Password (OTP) Verification for ROAM User Login (Effective 10:30pm Friday 5 May 2023)

28 April 2023

As a part of efforts to enhance the cyber-security posture of our systems, we will be implementing a ONE-TIME PASSWORD (OTP) verification to the User Login process for the ROAM System.

With effect from 10.30 PM, FRIDAY 5 May 2023, ALL USERS (including NHG / NUHS ADID Users) will be required to use the OTP verification to successfully complete their login to the ROAM system.

HOW THE OTP WORKS

After successfully authenticating your usual ROAM Username and Password login, the OTP code will be automatically sent to your Email Address, as registered in your ROAM Account Profile.

The OTP Code will be only valid for 5 Minutes (300 seconds).

WHAT ROAM USERS NEED TO DO

It is strongly recommend that ROAM Users login to the ROAM System BEFORE FRIDAY 5 MAY 2023 to ensure that their registered Email Address is correct in the ROAM Account Profile.

Download the ROAM OTP User Guide here for more information.

You may contact us at researchonline@nhg.com.sg if you have any queries.

Thank you

NHG ROAM System Administrator
National Healthcare Group
Adding Years of Healthy Life