Resources

NHG ROAM Login Help

For Staff of NHG Institutions

"I have a valid NHG Active Directory login (NHG ADID) but I can’t log in to NHG ROAM."

Have you recently updated your NHG ADID password? Please use your latest NHG ADID password when logging into NHG ROAM.

Your NHG ADID account may have been locked or disabled if you had more than 3 unsuccessful attempts to login to the ROAM system. You will need to contact the ITD Helpdesk at 1800 483 4357 to verify that your NHG ADID account status is valid/active.

Has your Employment Pass No. / FIN No. / NRIC No. been changed recently? You will need to do two things. (1) Contact the ITD Helpdesk to inform them to update their records with your new registration number. (2) Email researchonline@nhg.com.sg with your Name, New and Old registration numbers to be updated in the ROAM system. Until this is done, DO NOT attempt to login to the ROAM system.

ITD Helpdesk informs me that my NHG ADID user ID/ password is valid but I am still unable to login. Please make sure that the Domain is selected as “NHG” when you login with an ADID.

"I’m not sure if I have an existing NHG ROAM account."

Try to login with your NHG Active Directory login (NHG ADID). Ensure that you select “NHG” for the Domain field.

By default, all NHG Staff issued with an NHG ADID should be able to login immediately with a valid NHG ADID account to create their ROAM accounts.

Important: NUS is not part of NHG. Therefore NUS-ADID logins cannot be used for the ROAM system.

"I don’t know if I have a valid NHG Active Directory login (NHG ADID), or I can’t remember what my NHG ADID login information is."

Please contact the ITD Helpdesk at 1800 483 4357 to verify if you have a NHG ADID account.

The NHG ADID is the same as your NHG Hmail login as well as your NHG computer login.

Note: The NHG ADID account is not the same as a ROAM account. They are two different systems. The ROAM system only uses the NHG ADID as a means of login validation for NHG Staff. Having a NHG ADID account does not mean that the Staff has a valid ROAM account.

"I am helping my colleague to retrieve/reset their NHG ROAM login information, or to create an Account on their behalf."

Due to our security policy, we are unable to give out login information to any third parties. Your colleague will need to contact us directly.

Due to our security policy, ROAM accounts must be created by the intended user.

"I have tried everything and I am still unable to log in to NHG ROAM."

If you are still unable to login, please send an email containing your Full Name, NRIC/FIN, ADID User ID, Institution & Department and contact number to researchonline@nhg.com.sg. We will respond to you within 2 working days.

For Partner Institution colleagues / ex-NHG Staff / external Industry Partners

"I am an ex-NHG staff who used to have a valid NHG Active Directory login (ADID) to login to NHG ROAM, and now I need to continue to access NHG ROAM as an external user."

We will need to update your ROAM account. Please send an email containing your Full Name, NRIC/FIN, previous ADID User ID, current Company & Department and contact number to researchonline@nhg.com.sg.

"I have forgotten my NHG ROAM User ID."

We will need to check your ROAM account. Please send an email containing your Full Name, NRIC/FIN, current Company & Department and contact number to researchonline@nhg.com.sg.

"I have forgotten my NHG ROAM Password."

Please use the “Forget Password” function to reset your NHG ROAM account password. Click here to use the "Forget Password" function.

"I did not receive the NHG ROAM password-reset email."

Did you check the “spam mail” folder of your email account?

Did you check the correct email account that is registered to your ROAM account?

"I have forgotten which email account is registered to my ROAM account profile."

We will need to check your ROAM account. Please send an email containing your Full Name, NRIC/FIN, previous ADID User ID, current Company & Department and contact number to researchonline@nhg.com.sg.

"I am from a Pharmaceutical / CRO and I need the account rights to draft a new DSRB Application on behalf of a Principal Investigator."

We will need to process your request. Please send an email containing your Full Name, NRIC/FIN, previous ADID User ID, current Company & Department and contact number to researchonline@nhg.com.sg.

"I have a valid NHG ROAM User ID and password but I am unable to login to NHG ROAM."

Please ensure you have select “Not Applicable” for the Domain field when you are logging in.

Check that the “Caps Lock” is not turned on. The ROAM account Password is case-sensitive.

"I’m not sure if I have an existing NHG ROAM account."

We will need to check your ROAM account. Please send an email containing your Full Name, NRIC/FIN, current Company & Department and contact number to researchonline@nhg.com.sg.

I have tried everything and I am still unable to log in to NHG ROAM.

If you are still unable to login, please send an email containing your Full Name, NRIC/FIN, ROAM User ID, current Company & Department and contact number to researchonline@nhg.com.sg. We will respond to you within 2 working days.

Help for Login Error Message "User session does not exist"

This login error message 'User session does not exist' is caused by a known bug in the Internet Explorer (IE) version 11 web browser.

To solve this error, please follow the workaround solution available here.

If you are unable to follow the solution, please approach your Institution IT Helpdesk for assistance. Alternatively we do recommend that you use other web browsers like Mozilla Firefox or Google Chrome when using the ROAM system.

If you are unable to install new programs on your computer, you can consider using a portable version of Firefox (http://portableapps.com/apps/internet/firefox_portable) which does not require installation and works directly from a thumbdrive.

Last update: 15 November 2014