Translating Research into Highest Quality Patient Care

Event Registration FAQ


Frequently Asked Questions (FAQs) – Registration

 

1.    How do I register for an event?

All registrations are to be completed via the NHG Research Online Administration & Management (ROAM) system.

i.    To create a ROAM account, please click here and follow Steps A to C below.
ii.    If you already have a ROAM account, please follow Steps D and F below.

Steps

(1)    Click on the ‘Create NHG ROAM account’ button (bottom right-hand side) and fill out all required information.

(2)    You should receive an account activation email in your inbox shortly. If you do not receive it within a day, please check your ‘spam mail’/‘junk mail’ folder before emailing researchonline@nhg.com.sg with your name, user ADID, current Inst & Dept and contact number.

(3)    Follow the instructions in the email. You will be required to complete your profile in ROAM. This is a one-time process.

(4)    Login with your User ID and password.

(5)    Click on 'Search Events' on the left panel of the page and event title, <Name of Event>

(6)    Check and/or complete all fields marked with a red asterisk (*).  Please select the correct category under which your institution belongs.

Alternatively, you may refer to the ROAM Account Registration Guide here.

 

2.    I forgot my password and/or user ID. What should I do?

To request for your User ID or reset your password, please email researchonline@nhg.com.sg with your Name,  User ADID username, current Inst & Dept and contact number.

 

3.    My colleagues and I are interested in an event. Can we register as a group? Will we be eligible for a group discount?

No. The system only recognises individual registration. Each Research Online Administration & Management (ROAM) account is tagged to the user and contains his/her personal information. Corporate accounts are not available.

 

4.    Can I register on behalf of my colleague using my personal Research Online Administration & Management (ROAM) account?

No. Each account is tagged to individuals and as such, your colleague’s details will not be captured for attendance and other event-related administrative matters.

 

5.    Can you register for me? I am very busy.

We are unable to register on behalf of participants. Participants are required to register with their personal Research Online Administration & Management (ROAM) accounts which contain their personal information.

 

6.    Can I reserve a seat for an event via phone/email because I don’t have time to register online?

No. Registration is on a first-come-first-serve basis, via the online registration portal – Research Online Administration & Management (ROAM).

 

7.    I am from NUH, am I considered an NHG participant?

No. NUH is not an NHG institution. Please refer to the Registration Fee Category Classifications for the list of organisations under the respective categories.

 

8.    I am a resident at in an NHG institution (e.g. TTSH). Do I pay NHG institution rates?

NHG institution rates apply to all clinicians enrolled in the NHG Residency Programme.

 

9.    What are the available payment modes?

Payment can be made either by Personal Cheque or via Institutional Billing. Please click here for more information.

 

10.    I have registered for the event, but did not receive any confirmation. What should I do?

For Proper Conduct of Research courses:
Please email research_courseadmin@nhg.com.sg with your name, contact number, institution and the full title of the event that you had registered for.

For all other training courses:
Please email researchtraining@nhg.com.sg with your name, contact number, institution and the full title of the event that you had registered for.

 

11.    Can I cancel my registration?

Yes. However, please take note of the Refund and Substitution Policies. Please click here for more information.

For Proper Conduct of Research courses:
Please email research_courseadmin@nhg.com.sg with your name, contact number, institution and the full title and date of the event that you had registered for.

For all other training courses:
Please email researchtraining@nhg.com.sg with your name, contact number, institution and the full title and date of the event that you had registered for.

 

12.    I have registered for a course but was not able to attend the classroom course/complete the online course within the stipulated timeframe due to work commitments.

No shows without prior notice will be regarded it as a last minute cancellation and 100% of the registration fees will be charged. Please click here for more information.

 

13.    I had registered for an online module and am facing problems with my login via the eLearning platform (WizLearn).

If you require assistance for login or encounter video problems, please contact 6777 9661 (Monday - Friday: 7.30am - 9.00pm) or email: lmssupport@wizlearn.com, with your name, employee id, username, institution / company and a brief description of your enquiry.

 

14.    How do I qualify for the e-Certificate for the course/workshop?

For classroom-style courses and workshops, you are required to attain at least 75% attendance rate. For online courses and workshops, to receive the e-Certificate of Achievement, you would need to attain a minimum score of 75% and submit the completed evaluation form. Please click here for more information on e-Certificate issuance.

 

For more information and/or other enquiries,

For Proper Conduct of Research courses:
Please email research_courseadmin@nhg.com.sg or call 6496 6948/6968.

For all other training courses:
Please email researchtraining@nhg.com.sg or call 6496 6023.